Should you have any questions, you may contact our data protection officer by emailing us at email@example.com
How we collect information on individuals
FRM collects personal information for a range of business purposes from sources such as its clients, customers, employees, contractors and other individuals.
We collect a wide range of information including contact details, roles, business types, related parties and other information that would be necessary for our business.
For clients (existing or prospective) we will collect more detailed information, which includes financial information.
The medium of collection may be through emails, our website, surveys or physical forms and documents either through direct or indirect interaction.
How we deal with and use the personal information
We collect data with a number of purposes which mainly include:
Provision of services;
Responding to enquiries and requests;
Ongoing client relationship;
Marketing or communication around our products, initiatives and events;
Reporting and management;
Any other purpose that would relate to our business
We may use personal information about individuals to market our services, including by email. You may contact our Data Protection Officer, Forward Risk Management Limited, Coopen Lane, Hamlet Road, Morcellement Saint André, Mauritius or by emailing us at firstname.lastname@example.org.
Disclosure of personal information
FRM does not routinely disclose personal information to other organisations unless:
required by law;
use or disclosure is permitted by this policy;
we believe it necessary to provide you with a product or service which you have requested or are contracted to;
to protect the rights, property or personal safety of any member of the public or a customer of FRM or the interests of FRM;
some or all of the assets or operations of FRM are or may be transferred to another party as part of the sale of some or all of FRM’s business; or
you give your consent.
We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell or trade personal information to third parties, or allow such third parties to use that personal information.
We use a number of partners whether persons or entities for the provision of our service or which service us for the proper running of our business. This means that individuals and organisations outside of FRM will sometimes have access to personal information held by FRM and may collect or use it from or on behalf of FRM.
We require our service providers to adhere to our privacy guidelines and not to keep this information or use it for any unauthorised purposes.
Transfer of information outside Mauritius
Information held by FRM may be transferred out of Mauritius for any use including storage even in countries without adequate data protection requirements as in Mauritius. FRM may also transfer information abroad if it uses overseas facilities or contractors to process or back-up its information or to provide certain services to FRM.
Our commitments to safeguard your privacy, and the information, remains subject to existing confidentiality obligations.
Privacy on our web sites
If you have any concern about cookies, you may consult us or use available tools to view our websites while maintaining acceptable navigation experience on FRM websites.
Security of personal information
We may store information electronically and we will allow our partners and staff to use the information for certain specific purposes.
FRM will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information held by FRM.
Access to information
If at any time you want to know what personal information we hold about you, you may contact us in writing or by email.
Corrections and concerns
If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.
If you wish to have your personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal, auditing or internal risk management reasons).
Effect of policy
The amended policy will apply between us whether or not we have given you specific notice of any change.
FRM Privacy Commitment
Last Edited 13 November 2017